Training and Help Desk
     
 

DTCC Services and Functions

 
     
 

Technical Support

 
     
 

 

 

 

 

 

 

CONTACT: Omar Aldaoud, M.S.
Director of Information Security and Technology Integration,
Omar.aldaoud@rtrn.net

 
 
 

 

 
 

Our technical support team consists of experienced and knowledge system designers, administrators and programmers who are steeped in the latest industry-leading technologies and innovations.  Our team is able to install, deploy and support our research sites in the use of both clinical and collaborative tools to enhance their research efforts.  Our team provides oversight and direction to researchers desiring to utilize the RTRN secure and private network as well as open source tools that available across the scientific community.

Data Security

The privacy and security of our data and compliance with HIPAA and FDA regulations are a priority for the DTCC.  All data are held in a secure and protected centralized system.  Our data is stored under rigorous security control measures which firewalls, user identification and password protected access to information. Only authorized  study-specific team members are able to access data and information.

Secure Portal System

The division of Information Security and Technology Integration (ISTI) manages the RTRN secure portal powered by Oracle 10g infrastructure.  It provides access to collaborator and clinical tools to support multi-site research.  The portal offers a suite of real-time collaboration, communication and content management applications in a secure, scalable environment to facilitate collaborative research across the RTRN community.

Our collaborative tools expand our researchers ability to:

  • share, edit and manage important documents and information

  • implement training

  • conduct reviews and evaluations

  • maintain databases

  • post findings

Researchers are able to conduct with seamless effort the daily activities needed during the lifecycle of a clinical study or research  project.

 

 
 

   

Funding provided by:

     

RTRN DTCC    Mississippi eCenter, Box 1800       1230 Raymond Road        Jackson, MS 39204     (601) 979-0332